A customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called "at home customer services" or "at home customer support."
Customer service may be provided by a person (e.g., sales and service representative), or by automated means,[citation needed] such as kiosks, Internet sites, and apps. An advantage with automated means is an increased ability to provide service 24-hours a day, which can, at least, be a complement to customer service by persons
An increasingly popular type of automated customer service is conducted through artificial intelligence
The customer benefit of AI is the feel for chatting with a live agent through improved speech technologies while giving customers the self-service benefit.
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